Question 1

What are the shipping costs?

Accepted Answer

We ship within the Netherlands for a flat rate of 4 euros. 
Shipping is free within the Netherlands for orders of 75 euros and above. 
 
We ship within the European Union for a flat rate of 15 euros. 
Shipping is free within the European Union for orders of 100 euros and above.

Question 2

Where are your products made?

Accepted Answer

All our products are handmade in the Philippines by Filipino artisans who meticulously ensure the quality and beauty of each piece they make.

Question 3

What is your return policy?

Accepted Answer

We ensure that our pieces are handcrafted from exemplary-quality pearls, shells, woods, silver, gold, brass, and other materials that are naturally found in the Philippine islands. If for any reason you are unsatisfied with the quality of your purchase, notify us within 20 days and we will refund or replace the product provided that you return the product unworn and in its original packaging.

Question 4

What are the payment options available?

Accepted Answer

We accept payments through iDeal and we also accept payments by credit card or debit card.

Question 5

Do you have wholesale discounts?

Accepted Answer

Yes, we offer very significant wholesale discounts. Our minimum total order amount (MTOA) is 1000 euros. Send us an email at info@idianale.eu for more details regarding our wholesale trading.

Question 6

Where is your business registered and where do you operate?

Accepted Answer

We operate from and are based in the Netherlands. We are registered in the Netherlands with KVK number 78493250.